What happens if a contractor doesn’t turn up or a job isn’t done properly?

We do everything possible to prevent missed appointments. Both tenants and contractors get WhatsApp reminders before each visit, with an easy reschedule button if something changes.

If a contractor still doesn’t turn up, the system detects it when we request feedback from your tenant at the start of the time slot — giving them the option to mark it as a no-show. We’ll then reassign the job automatically.

If the work isn’t up to standard, the tenant can flag it in their portal, which reopens the issue for review so you can decide what happens next.