Do I need to do anything after I report an issue?

Once you’ve reported an issue and given us your availability, you don’t need to do anything else — we’ll take it from there. You’ll get all your updates directly on WhatsApp, confirming when your issue’s been received, approved and when a contractor’s been booked for one of the time slots you shared. We’ll also send friendly reminders on WhatsApp leading up to the visit, so you always know what’s happening. Just head to your tenant portal if you ever need to reschedule or want to check progress.